Results from a Skyscanner poll have been released today detailing which aspects of air travel customers find most annoying. Hidden charges came up in first place with almost a quarter of the votes.
Close behind with 23% of the vote, was queuing for security and boarding, followed by lack of seat space (15%), irritating fellow passengers (11%), having to check in so early (8%), bad staff attitude and poor customer service (6%), sitting on the runway waiting to take-off or disembark (4%), having to bus to and from the plane (4%) and waiting for your luggage at the other end (4%).
What do you think ?
At airline-news we have asked before what annoys you most about airline websites, but what about this ?
Suggestions from Skyscanner on what airlines could charge extra for:
• Charge a successful landing fee – to be paid upon disembarking the aircraft following a safe touchdown
• Coin operated overhead lockers, window blinds and seat lights
• Charge a premium disembarking fee – pay to get off the plane first
• Fee for releasing oxygen mask, then extra charge per minute of oxygen consumed
• Extra charge for emergency exit seats
• New charge for hand luggage based on weight
• Passenger weigh-in: surcharge of £1 per lb.
• Surcharge for children as they generate less revenue from on-board sales (they can’t buy alcohol)
• Life jacket optional – extra fee if you want one
• Extra charge for newer planes
• Standing room only – extra charge for use of seat
• Extra charge for bookings made through non-English site (to supplement translation costs)
• Charge for using electronic devices on-board
• Charge extra for the captain’s weather forecast at the destination
• Extra charge for having a co-pilot
• Pay pilot minimum wage, but allow them to make money on tips; pass their hat around upon successful landing
• Order planes without windows, as they will be cheaper and lighter
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